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Founded by a Multifamily Director of Training with 20+ Years of Experience

Performance Improvement,
Not Just a Score.

Stop paying for evaluations that end with a report and no follow-through. Elevate helps multifamily teams uncover missed leasing opportunities, strengthen coaching conversations, and increase conversions.

Leasing Operations Training & Coaching Entrata Customer Experience Performance Improvement Mystery Shopping
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Measure — We evaluate what matters
🔍
Coach — Actionable insights, every time
🚀
Elevate — Empower your team to perform
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Multifamily Expertise — 20+ years in the industry

Every Shop Includes Free Customization

We tailor every evaluation to your company's goals, brand standards, and expectations — at no additional cost.

Get Started
Why Elevate?

We Don't Just Evaluate Performance.
We Help Improve It.

Most companies hand you a score and move on. Elevate connects evaluation results to coaching, training, and measurable improvement.

Most Companies
Deliver a score
Deliver a report
Move on
Elevate
Identifies root causes behind the score
Provides coaching recommendations
Creates manager action plans
Supports accountability
Measures improvement over time
Connects results to training
Helps teams convert more prospects
Evaluation Services

Eight Ways to Evaluate &
Improve Leasing Performance

Every evaluation includes customized scoring criteria, a coaching plan, and a 30-day improvement blueprint — at no additional cost.

01
Phone Shops
02
Onsite Leasing Shops
03
Video Mystery Shops
04
Email & Text Response Evaluations
05
Competitive Shops
06
New Construction Lease-Up Shops
07
Follow-Up Shops
08
Shop Before The Shop
See What You're Getting

Download a Sample Report

See exactly what an Elevate evaluation looks like — the scoring, the Leasing Decision Journey™, coaching insights, and 30-day action plan — before you commit.

Download Sample Report Request a Custom Demo
EF
Eric Franco
Founder & Director of Training
20+
Years Multifamily
8
Shop Types
13
Page Report
Who We Are

Built by Someone
Who's Done the Job.

Elevate was founded by Eric Franco — a multifamily Director of Training with 20+ years of experience in leasing, operations, systems training, and performance improvement.

"Elevate exists to bridge the gap between mystery shopping reports and real performance improvement — connecting evaluation findings to coaching, training, and measurable results."

Eric has worked across every level of multifamily — from leasing agent to regional leadership — which means every Elevate evaluation is built from the perspective of someone who has actually coached the behaviors being measured.

Work With Eric
Ready to Elevate?

Ready to Improve Your Team's
Leasing Performance?

Schedule a consultation and discover how customized evaluations, coaching recommendations, and training alignment can help your community convert more prospects into residents.

Direct Contact
efranco@elevatemysteryshopping.com