Every service is designed not just to measure performance — but to give managers and trainers the coaching insights they need to improve it.
Every Shop Includes Free Customization — tailored to your company's goals, standards, and expectations at no additional cost.
Click any service to expand the full evaluation criteria and scope.
Our phone evaluations assess the full leasing call experience — from greeting and rapport-building to discovery, objection handling, appointment setting, and follow-up commitment. We measure not just what was said, but how it was said and what was missed.
Our onsite evaluations put a trained evaluator in the shoes of a prospective resident — walking through the entire leasing experience from arrival to close. We assess the physical environment, the leasing presentation, and the team's ability to connect and convert.
Video evaluations capture the full leasing experience on camera — giving managers and trainers a visual record of the interaction. This is one of the most powerful coaching tools available, allowing teams to see exactly what prospects see.
Digital communication is often the first impression a prospect receives. Our email and text evaluations assess response time, professionalism, personalization, value communication, and follow-up effectiveness across all written channels.
Understanding your competition is essential to positioning your community effectively. Our competitive evaluations assess nearby communities across the same criteria we use for your team — giving you actionable intelligence on pricing, presentation, and customer experience.
Lease-up periods are high-stakes. Our lease-up evaluations are specifically designed for new construction communities, focusing on the unique challenges of selling a vision, managing prospect expectations, and converting interest into signed leases.
A follow-up evaluation conducted approximately 30 days after the original shop measures whether coaching, training, and action plans produced real improvement. This closes the performance loop and demonstrates ROI on your training investment.
Before an official evaluation, our "Shop Before The Shop" service identifies performance opportunities proactively — giving managers and trainers a heads-up on areas to address before a formal evaluation is conducted. It's a coaching-first approach to performance improvement.
Add depth, accountability, and training alignment to any evaluation package.
Unlike companies that use a one-size-fits-all evaluation form, Elevate tailors every shop to reflect your company's specific goals, brand standards, and performance expectations.
This isn't an add-on. It's how we work — because a generic evaluation produces generic insights, and generic insights don't improve performance.
Every evaluation is built around your community's specific goals — not a template. That's what makes the coaching recommendations actionable and the results measurable.
Schedule a consultation and we'll identify the right combination of services, add-ons, and customization to match your community's goals.